The Moorings
Road Town - Tortola - British Virgin Islands
No. of Boats: 419
Monohulls: 259
Multihulls: 160
Website: www.moorings.com
Phone: 727-535-1446
Email: yacht@moorings.com
Monohulls: 259
Multihulls: 160
Website: www.moorings.com
Phone: 727-535-1446
Email: yacht@moorings.com
The Moorings Location
Total of 15 reviews
Rating
8
Submission date:
12/31/06 | Charter
date: April 2003
Submitted by: Anna | From: United Kingdom
Type of sailor: Experienced skipper (1-5 years) | Age: 41 - 50
Submitted by: Anna | From: United Kingdom
Type of sailor: Experienced skipper (1-5 years) | Age: 41 - 50
Consistent
I have chartered in the BVI with the Moorings a few times. They have always met my expectations for service quality, and for the most part the boats have been maintained well (I had one engine problem, but they came and fixed it promptly). Importantly, whenever I have raised issues they were dealt with cheerfully. Moorings is a pretty hassle free experience.
Rating
10
Submission date:
12/31/06 | Charter
date: May 2003
Submitted by: Dave | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
Submitted by: Dave | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
Excellent charter
Outstanding service, well-kept boat.
Rating
8
Submission date:
4/30/07 | Charter
date: March 2006
Submitted by: John | From: United States
Type of sailor: Novice skipper (0-1 years) | Age: 51 - 60
Submitted by: John | From: United States
Type of sailor: Novice skipper (0-1 years) | Age: 51 - 60
One problem, but great otherwise
Had a really great week. Four of us (to couples) on a Moorings 3800, which was plenty of room for us and not too big for our first charter.
The company was great, had a problem with a toilet valve that busted, but they repaired it on the water with very short lead time and brought some extra linens to boot.
The boat was great - other than the above problem it was maintained and certainly comfortable.
Was my first time in a catamaran. Was less sailboat-like than the monos I had been on before but the stability and room more than make up for it. Can't wait to do it over, will probably go with just my wife on a small monohull.
The company was great, had a problem with a toilet valve that busted, but they repaired it on the water with very short lead time and brought some extra linens to boot.
The boat was great - other than the above problem it was maintained and certainly comfortable.
Was my first time in a catamaran. Was less sailboat-like than the monos I had been on before but the stability and room more than make up for it. Can't wait to do it over, will probably go with just my wife on a small monohull.
Rating
8
Submission date:
2/4/07 | Charter
date: September 2006
Submitted by: A user | From: United Kingdom
Type of sailor: Experienced skipper (1-5 years) | Age: 31 - 40
Submitted by: A user | From: United Kingdom
Type of sailor: Experienced skipper (1-5 years) | Age: 31 - 40
Good company
I've chartered with the Moorings in Tortola, St. Maarten and Mexico and have been pretty pleased in all respects. The Tortola base is huge and run professionally.
Boats were clean, fairly new and in good shape, other boats in my group had problems with their boat and the on the water repair service was fast.
One word to the wise: take the light provisioning option. They overprovision and we wound up throwing a bunch of food away. We ate ashore a few times (most people do), and there is a grocery store a short cab ride away.
Boats were clean, fairly new and in good shape, other boats in my group had problems with their boat and the on the water repair service was fast.
One word to the wise: take the light provisioning option. They overprovision and we wound up throwing a bunch of food away. We ate ashore a few times (most people do), and there is a grocery store a short cab ride away.
Rating
4
Submission date:
2/5/07 | Charter
date: December 2005
Submitted by: Steve | From: United Kingdom
Type of sailor: Experienced skipper (1-5 years) | Age: 51 - 60
Submitted by: Steve | From: United Kingdom
Type of sailor: Experienced skipper (1-5 years) | Age: 51 - 60
Not worth top dollar
I was disappointed with my trip a couple of years ago and have decided to go elsewhere since. I paid up for Moorings because of what I heard from others, i.e., new boats, good service, etc. The engine broke down twice, despite that the boat was fairly new. They came and fixed it within a couple of hours both times, but I figure with a fairly new boat if it had been maintained / fixed properly this should not have happened. They also did not offer me a credit at the end. Not good.
Rating
1
Submission date:
4/28/08 | Charter
date: November 2007
Submitted by: Les | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 51 - 60
Submitted by: Les | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 51 - 60
Absolute armpit
Broken worn out boat, only thing that worked was it didn't sink. After three days boat was still not functiional. Charged $600 extra to spend first night on boat. Staff was incredibly lazy and totally incompetent. Example, took 24 hours to repair dinghy motor when tiller handle fell off, and I was in the Moorings maintenance bay. Toilet leaked from holding tank, windlass and dinghy davits were not working. Offered a $410 credit towards next charter (not in this lifetime). Best scenario, hurricane comes through and wipes out Mooring and Footlloose (all the same). BVI, miserable African poverty at European prices. Go to Florida for less hassle, half the price and a vastly superior experience.
Rating
1
Submission date:
5/12/08 | Charter
date: October 2007
Submitted by: Robert | From: United States
Type of sailor: Crew only | Age: 41 - 50
Submitted by: Robert | From: United States
Type of sailor: Crew only | Age: 41 - 50
Skipper Made Advances on my Daughter!
Boat was dirty, many break downs...worst of all Skipper Jerry made advances on my 17 year old daughter and followed her around with a camera the lady day we were there! I notified the base after we left, customer service was to call and fix this and we haven' heard back.
Rating
5
Submission date:
1/3/09 | Charter
date: December 2008
Submitted by: paul | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
Submitted by: paul | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
leave new york time behind
The boat was bullet proof (beneteau 473). The staff was totally unexceptional. We waited five hours to be briefed by a guy who knew less about the boat than I did after an hour on board. The comment about provisioning was right on. We certainly left enough food behind for three days. I just got home and the fact that my wallet which fell on the floor of the men's room was emptied of all cash before being found still hurts. All the same, you can't beat the Virgin Islands as a cruising destination that is hard to beat.
Rating
1
Submission date:
4/6/09 | Charter
date: January 2009
Submitted by: Summer | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
Submitted by: Summer | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
We could have died
Our charter was out of Tortola, BVIs. The boat was Kilkenny Kats, a Moorings 4700. We chartered for one week, in January, 2009.
We will never sail on a Moorings boat again. The exhaust line of the genset had melted and was outgassing into the living quarters of the boat. The Moorings sent a maintenance guy out with no supplies. He asked us for electrical tape to patch the melted hose. Ten minutes after running the genset, the tape had melted away.
Fortunately, we noticed the fumes in the cabin before we had gone to sleep, or else we might not have been alive to post this.
This was far from the only thing broken on the boat. All four heads were out of commission -- twice -- due to worn out valves. Moorings' solution? Send someone out (again, without any equipment, parts or supplies), who asks us for some motor oil. They poured some in each head and flushed it out into the sea. !!! The heads would then flush without issue for another day or so before the problems returned.
Other issues:
Was not given the boat until 3 PM the first day (late briefing, maintenance issues, etc)
Broken windlass - couldn’t use anchor
Reefing missing on mainsail- when reported, was told we could still sail
Microwave didn’t work
Port engine died when we returned to base
We're still in negotiations with The Moorings and Amex over a refund for part of the trip. So far, they bought us dinner at the Moorings base restaurant the evening following our charter. That's it The company is now claiming that nothing at all was wrong with the genset, despite the warning lights displayed on the console and the fact that they sent someone out to "repair" it.
Do Not Use The Moorings. Since they merged with Sunsail they are no longer the same company. It seems you get nothing for the premium they charge.
Our skipper used to run the sailing school at the St Thomas Yacht Club. He has been sailing since before he learned to walk. He was appalled by the problems our boat had and the response from The Moorings.
Video of the busted exhaust line here: http://www.youtube.com/watch?v=kH_Zcrq6CoM
We will never sail on a Moorings boat again. The exhaust line of the genset had melted and was outgassing into the living quarters of the boat. The Moorings sent a maintenance guy out with no supplies. He asked us for electrical tape to patch the melted hose. Ten minutes after running the genset, the tape had melted away.
Fortunately, we noticed the fumes in the cabin before we had gone to sleep, or else we might not have been alive to post this.
This was far from the only thing broken on the boat. All four heads were out of commission -- twice -- due to worn out valves. Moorings' solution? Send someone out (again, without any equipment, parts or supplies), who asks us for some motor oil. They poured some in each head and flushed it out into the sea. !!! The heads would then flush without issue for another day or so before the problems returned.
Other issues:
Was not given the boat until 3 PM the first day (late briefing, maintenance issues, etc)
Broken windlass - couldn’t use anchor
Reefing missing on mainsail- when reported, was told we could still sail
Microwave didn’t work
Port engine died when we returned to base
We're still in negotiations with The Moorings and Amex over a refund for part of the trip. So far, they bought us dinner at the Moorings base restaurant the evening following our charter. That's it The company is now claiming that nothing at all was wrong with the genset, despite the warning lights displayed on the console and the fact that they sent someone out to "repair" it.
Do Not Use The Moorings. Since they merged with Sunsail they are no longer the same company. It seems you get nothing for the premium they charge.
Our skipper used to run the sailing school at the St Thomas Yacht Club. He has been sailing since before he learned to walk. He was appalled by the problems our boat had and the response from The Moorings.
Video of the busted exhaust line here: http://www.youtube.com/watch?v=kH_Zcrq6CoM
Rating
3
Submission date:
6/7/09 | Charter
date: October 2008
Submitted by: Pete | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
Submitted by: Pete | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 41 - 50
What happened to the Moorings?
Moorings boat was clean on the outside but the engine engine was producing blue smoke and was hard to start. It also used oil. about a quart in 3 hours running time. The refrigeration didn't work. The ambient air temp was about 29C mid day. The temp in the fridge was 22 the temp in the freezer was10C. The dockguy sounded like a service manager when I told him about this. "oh they all are like that", I pointed out this was not true and showed him the nice ice cubes in our friends boat. He shrugged and said there was nothing he could do about it. I asked about the smell of sewage in the boat and although everyone in our group could smell it he couldn't.
The BVI's are very nice. The Moorings made me not want to come back. The whole idea of an ocean based vacation is to be on the ocean. If I can't sail in reasonable comfort and safety I'll pop over to Avalon and deal with the crowds.
I won't use the Moorings again.
The BVI's are very nice. The Moorings made me not want to come back. The whole idea of an ocean based vacation is to be on the ocean. If I can't sail in reasonable comfort and safety I'll pop over to Avalon and deal with the crowds.
I won't use the Moorings again.
Rating
2
Submission date:
7/3/09 | Charter
date: June 2009
Submitted by: Bill | From: United States
Type of sailor: Crew only | Age: 51 - 60
Submitted by: Bill | From: United States
Type of sailor: Crew only | Age: 51 - 60
Will the Generator Ever Work?
Took a week charter on the Moorings 46 foot Catamaran “Painkiller”. We had challenges from the first day with the generator. It would work for three hours after being fixed and then quit.
Moorings was out four times during the week to fix it. Until the final repair we waited and waited and waited for them to arrive.
Also one head did not work on the boat, the rope was not attached to the anchor chain and the port which for the dinghy was broken.
The checkout was very poor and really did not test anything.
I would be very reluctant to charter another boat from Moorings anywhere in the world.
Moorings was out four times during the week to fix it. Until the final repair we waited and waited and waited for them to arrive.
Also one head did not work on the boat, the rope was not attached to the anchor chain and the port which for the dinghy was broken.
The checkout was very poor and really did not test anything.
I would be very reluctant to charter another boat from Moorings anywhere in the world.
Rating
4
Submission date:
7/15/09 | Charter
date: July 2009
Submitted by: Peter Cholakis | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 51 - 60
Submitted by: Peter Cholakis | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 51 - 60
Mooring Investment Doesn't Help Boat Maintenance
We planned our second trip with the Moorings nearly a year ago, hoping that $15 million in new renovations to the facility and investments in boats would improve the poor service levels we experienced two years ago.
Below is a chronicle of the issues we experienced during our 16 days stay. I’ll let you be the judge as to whether or not this is the level of service to be expected from a premium boat chartering organization.
July 1
Arrival at the Moorings around 6pm, and we are asked to wait in the reception area while someone would prepare drinks for us. After about 10 minutes person arrives to make rum
punch for the family. About 20 minutes later we are brought to our boat – “Tonic”, a 403 mono hull
. Susan, who got on the boat first, noticed service men in the aft head, busy screwing on the wall next to and on the outside wall of the inside of the head. When she asked what the problem was, the man told her that the previous charterers had trouble with pumping out the head, and that the waste had pumped inside the wall, but it was all good now. This should have been a red flag, but at the time we were all excited and eager to get to sleep so we could depart after chartering class the following morning. When we returned from the above briefing, there were still service men working on the heads, but we believed them that all was okay to go now, and that the heads would work properly. Additional problems before even leaving the dock for the first time are detailed below:
- Navigation station light ripped out from station and no where to be found.
- No refrigerator / freezer lock
- Broken shade on front head hatch (cannot close shade).
- Fan in front cabin did not work; service tech put in a long electric cord that made it work, but kept catching in the fan blades, Captain repaired it with duct tape and electric tape.
- Several lights were out, and service tech replaced.
July 2
- Set sail for Norman Island but rear head “whale” will not pump out waste and front head has some problems.
- Must return to main Moorings base for head repairs
- Set out again for Norman Island
July 4
Front head does not pump out. Linden, very good service manager, works with Susan on speaker phones to test the suction in the connection hose to determine if we need new head pump. Peter and children are disgusted and angry, and go off for the day. Susan stuck with repair of head.
July 5
- When converting table in saloon to bed, base rips out from floor (clear this has happened several times in the past. (Moorings subsequently “repairs” but continues to happen throughout the trip. All screws continue to rip out from base for remainder of trip making table basically unusable in the main cabin.
- Head problems continue in front cabin
- Shower drains backing up water, 1” of water in read head.
- Discover dingy bag lacks whistle and only includes light.
- Bed in port rear cabin collapses into main batteries. Clear that this has happened in the past and we must duct tape to prevent future occurrences.
-
July 7
- Another service call to Moorings as head will not pump out
July 9
- Another call to service at Moorings
- Moorings comes out and discovers a sewage pipe is not attached at the holding tank behind the wall. Puts Pine Sol in both heads.
- Moorings replaces fore head pump and head now finally appears to be working properly …. Several days of calls and attempted repairs have passed.
July 10
- Rear head “whale” still not apparently working, additional service calls.
- Brown mold on wall of port aft bunk.
- After additional service calls rear head still fails to pump out, no suction with “whale” and smells like raw sewage (sewage emptying into boat?)
- Battery bank “2” will not fully charge – freezer defrosts every night.
July 12
- No suction again when attempting to pump out rear head. Both heads smell badly.. In addition, stick used for pumping out “whale” in aft cabin slips out of its rubber grip constantly, making the entire operation frustrating.
have
- Spoke to “Chip” at Mooring tech service. Freezers and battery problems continue. Cannot use “smart” AC inverter as inverter detects battery problems.
July 13
- Run out of fresh water after two days and only one set of showers. Clearly a leak in fresh water tank(s). Front water tank appears to not be able to be filled to top. Front head pump replaced.
- No pot holders one boat (dangerous)
July 14
Return to Moorings base with boat operation problems still unresolved:
1. Aft head no pump outs
2. Electrical issues regarding ability to recharge
3. Food/provisions lost due to uneven temperature on freezer/refrigerator
4. Bed in aft cabin port side still broken; mold still on wall.
5. This boat should NEVER have been sent out with customers, especially repeat
customers, with all the problems detailed above. The minute that we left the dock and sailed into the channel on the very first day of our charter, only to have to turn around and come back into the Moorings for repairs that should have been made before we took the boat, we should have been given another boat. It was obvious to us that this boat had significant problems that the service department should
Other: On of the battens on main sail is detached. Significant fraying at head of mainsail.
Below is a chronicle of the issues we experienced during our 16 days stay. I’ll let you be the judge as to whether or not this is the level of service to be expected from a premium boat chartering organization.
July 1
Arrival at the Moorings around 6pm, and we are asked to wait in the reception area while someone would prepare drinks for us. After about 10 minutes person arrives to make rum
punch for the family. About 20 minutes later we are brought to our boat – “Tonic”, a 403 mono hull
. Susan, who got on the boat first, noticed service men in the aft head, busy screwing on the wall next to and on the outside wall of the inside of the head. When she asked what the problem was, the man told her that the previous charterers had trouble with pumping out the head, and that the waste had pumped inside the wall, but it was all good now. This should have been a red flag, but at the time we were all excited and eager to get to sleep so we could depart after chartering class the following morning. When we returned from the above briefing, there were still service men working on the heads, but we believed them that all was okay to go now, and that the heads would work properly. Additional problems before even leaving the dock for the first time are detailed below:
- Navigation station light ripped out from station and no where to be found.
- No refrigerator / freezer lock
- Broken shade on front head hatch (cannot close shade).
- Fan in front cabin did not work; service tech put in a long electric cord that made it work, but kept catching in the fan blades, Captain repaired it with duct tape and electric tape.
- Several lights were out, and service tech replaced.
July 2
- Set sail for Norman Island but rear head “whale” will not pump out waste and front head has some problems.
- Must return to main Moorings base for head repairs
- Set out again for Norman Island
July 4
Front head does not pump out. Linden, very good service manager, works with Susan on speaker phones to test the suction in the connection hose to determine if we need new head pump. Peter and children are disgusted and angry, and go off for the day. Susan stuck with repair of head.
July 5
- When converting table in saloon to bed, base rips out from floor (clear this has happened several times in the past. (Moorings subsequently “repairs” but continues to happen throughout the trip. All screws continue to rip out from base for remainder of trip making table basically unusable in the main cabin.
- Head problems continue in front cabin
- Shower drains backing up water, 1” of water in read head.
- Discover dingy bag lacks whistle and only includes light.
- Bed in port rear cabin collapses into main batteries. Clear that this has happened in the past and we must duct tape to prevent future occurrences.
-
July 7
- Another service call to Moorings as head will not pump out
July 9
- Another call to service at Moorings
- Moorings comes out and discovers a sewage pipe is not attached at the holding tank behind the wall. Puts Pine Sol in both heads.
- Moorings replaces fore head pump and head now finally appears to be working properly …. Several days of calls and attempted repairs have passed.
July 10
- Rear head “whale” still not apparently working, additional service calls.
- Brown mold on wall of port aft bunk.
- After additional service calls rear head still fails to pump out, no suction with “whale” and smells like raw sewage (sewage emptying into boat?)
- Battery bank “2” will not fully charge – freezer defrosts every night.
July 12
- No suction again when attempting to pump out rear head. Both heads smell badly.. In addition, stick used for pumping out “whale” in aft cabin slips out of its rubber grip constantly, making the entire operation frustrating.
have
- Spoke to “Chip” at Mooring tech service. Freezers and battery problems continue. Cannot use “smart” AC inverter as inverter detects battery problems.
July 13
- Run out of fresh water after two days and only one set of showers. Clearly a leak in fresh water tank(s). Front water tank appears to not be able to be filled to top. Front head pump replaced.
- No pot holders one boat (dangerous)
July 14
Return to Moorings base with boat operation problems still unresolved:
1. Aft head no pump outs
2. Electrical issues regarding ability to recharge
3. Food/provisions lost due to uneven temperature on freezer/refrigerator
4. Bed in aft cabin port side still broken; mold still on wall.
5. This boat should NEVER have been sent out with customers, especially repeat
customers, with all the problems detailed above. The minute that we left the dock and sailed into the channel on the very first day of our charter, only to have to turn around and come back into the Moorings for repairs that should have been made before we took the boat, we should have been given another boat. It was obvious to us that this boat had significant problems that the service department should
Other: On of the battens on main sail is detached. Significant fraying at head of mainsail.
Rating
3
Submission date:
11/17/09 | Charter
date: November 2009
Submitted by: Don | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 51 - 60
Submitted by: Don | From: United States
Type of sailor: Ancient Mariner (5+ years) | Age: 51 - 60
Moorings Boat Owner
I post this comment near the end of my 5-year contract with the Moorings as the owner of a Moorings 403. My wife and I have sailed in some incredibly beautiful places around the world and we have good memories. Our boat is at the base in Tortola but we have used the time share program to visit Tahiti, Belize, St. Lucia, Martinique, Dominica, and The Saints. We will soon be going to the Spanish Virgin Islands and our last trip will be the Greek Islands, leaving from Athens. I am not very happy with the condition of my boat, and there have been some problems with every boat we have sailed. I am a mechanical contractor - my impression is that the Moorings spends a lot of time cleaning boats but almost no time doing real maintenance. It seems obvious to me that they are so overwhelmed with failures because they do not take time to do proper maintenance. I have asked to see the maintenance records for my boat every time I go to Tortola but they just "blow me off". I have faithfully filled out my debriefing reports about the problems we encountered but no one ever responds. I have been told countless times that the problems have been reported to Customer Service but no one ever contacts me. I am almost sure they have never changed the oil in my boat's diesel engine. I have never seen any of their mechanics changing oil on any of the boats. I believe that the majority of the interior wood gouges and damage to my hull was caused by careless Moorings employees. Financially speaking, the 5-year experience will have cost me $60,000.00 in what I will label as boat depreciation. The number may be far greater depending on its perceived value when it sells. The expense for the trips is additional, normally $3000 for 2-weeks not including air fare. In summary, I believe the Moorings employees try to do a good job but overall their program suffers from a serious lack of well trained mechanics and no scheduled mechanical maintenance. Every Moorings base we have seen is staffed by local island people (mostly), who are trained on the benefits of good customer service. The base managers are usually not local islanders. The talent pool is shallow when it comes to hiring qualified mechanics from the islands. I will add that the staff at the Tortola base seem the least friendly and least accomodating of any base we visited. I attribute this to being burned out by the vast number of charters that pass through their lives. I can not say that anyone has been outwardly rude to me but I will say that I never get a warm fuzzy feeling from any of the dock staff. The best customer service and warm fuzzy feeling came from the entire staff at Belize. Now, the million dollar question - would I sign up for another 5-years? No, not unless I win a lottery or otherwise become so wealthy that spending over $110K for two 2-week vacations per year for 5-years is no big deal. I was recently contacted by a Moorings salesperson who tried to sell me another boat ($225,000) and sign on for another 5-years. I became a non-person when the salesperson discovered that I was not going to purchase the boat he/she offered, and did not even respond to my last email. I think the Customer Service Department is a myth because I still have never heard from one of them in the past 5-years.
Rating
10
Submission date:
11/18/09 | Charter
date: November 2009
Submitted by: Dave | From: United States
Type of sailor: Experienced skipper (1-5 years) | Age: 41 - 50
Submitted by: Dave | From: United States
Type of sailor: Experienced skipper (1-5 years) | Age: 41 - 50
Great , Fast Boat , Will be Back
No problems at all on 39' 1 yr old Beneteau. Very helpful front-desk and dock staff for new charter party. Friends on same trip had no issues on their 44'. Great fun all around Tortola, Norman Island, Spanish Town, Bitter End, Jost Van Dyke. Slept dockside 1 night, saw new boats and happy people. Not sure where poor reviews came from. Very glad we went through Moorings. We will be back soon.
Rating
2
Submission date:
5/18/10 | Charter
date: April 2010
Submitted by: Bill | From: United States
Type of sailor: Experienced skipper (1-5 years) | Age: 51 - 60
Submitted by: Bill | From: United States
Type of sailor: Experienced skipper (1-5 years) | Age: 51 - 60
Never again!
Had high expectations for Moorings in Tortola but was greatly disappointed. The staff is superficial and generally unhelpful. Our boat (Beneteau 44.3) was clean but it became apparent that it was badly in need of routine maintenance. Problems included batteries that would not hold a charge overnight, two of three heads that failed, and incredibly a mainsail that would not raise completely.
Moorings service was awful. They are very slow to respond and are put out that you even ask. Once they do come to service they're not prepared to fix anything and in fact didn't. Imagine chartering a sailboat in the BVI's and being handed a boat that won't raise sails.
My issues continued after I returned. The Tortola staff was uninterested in hearing about my problems, even though they encouraged me to fill out the appropriate evaluation forms. The worst was the supervisors comments that she will get back to me once she determines that my problems were real - even though her service people had tried to fix and couldn't. It was an insulting blow-off.
Not surprisingly I never heard back from them, other than a form letter to say that they'll get back to me. In my sailing days I've never been on such a poorly maintained boat and never been treated so shabbily. I love the BVI's and will keep coming back, but I'd quit sailing before I ever got back on a Moorings boat.
Moorings service was awful. They are very slow to respond and are put out that you even ask. Once they do come to service they're not prepared to fix anything and in fact didn't. Imagine chartering a sailboat in the BVI's and being handed a boat that won't raise sails.
My issues continued after I returned. The Tortola staff was uninterested in hearing about my problems, even though they encouraged me to fill out the appropriate evaluation forms. The worst was the supervisors comments that she will get back to me once she determines that my problems were real - even though her service people had tried to fix and couldn't. It was an insulting blow-off.
Not surprisingly I never heard back from them, other than a form letter to say that they'll get back to me. In my sailing days I've never been on such a poorly maintained boat and never been treated so shabbily. I love the BVI's and will keep coming back, but I'd quit sailing before I ever got back on a Moorings boat.